• General FAQ

  • How do I use GetUpside?
  • How does checking in work?
  • How long does it take for me to earn cash back from my offer?
  • Can I use GetUpside with gas station rewards (like cards and coupons)?
  • How much time do I have to make my purchase after I claim an offer?
  • I claimed an offer, but didn’t earn anything. What happened?
  • The picture of my receipt was denied. How do I resubmit it?
  • Are there fees associated with cashing out?
  • How do I get my GetUpside cash sent to PayPal?
  • What is a digital gift card? How do I use it?
  • I cashed out! Where is my gift card? 
  • I bought a Groupon, how do I get my cash back?
  • What are community guidelines and how do they affect my usage of the app?
  • How can I contact GetUpside?

• Gas Offers

  • Why are gas offers lower than usual right now?
  • How many gallons is a GetUpside offer valid for?
  • How can I see the address of a gas station before I claim an offer? And then does the app direct me on how to get there?
  • How many purchases can I make with an offer?
  • Why do I need to claim the offer before I make my purchase?
  • Wrong gas price: The price is different at the pump than in the app
  • Can I earn cash back from convenience store purchases, car washes, and other services?

• Check In

  • What is Check In?
  • What is the blue lightning badge?
  • How does Check In work?
  • Is Check In available at all gas stations?
  • How do I know if I’ve successfully opted in to using the Check In feature?
  • Can I opt out of Check In at participating gas stations?
  • Will the app alert me when I arrive at the station where I claimed my offer?
  • After I’ve claimed my Check In offer and successfully checked in at the station, how much time do I have to make my purchase?
  • I accidentally made my purchase before checking in at the station. Can I still earn cash back?
  • How does GetUpside find and save my credit cards?
  • I claimed a Check In offer from the wrong station (across the street). What do I do?
  • I claimed a Check In offer; why haven’t I received my cash back yet?
  • Why do you need my card information for Check In?

• My Wallet

  • What is 'My Wallet'?
  • How does 'My Wallet' work?
  • How do I access ‘My Wallet’?
  • How do I add a new card to ‘My Wallet’?
  • How do I remove a card from ‘My Wallet’?
  • How many cards can I add to ‘My Wallet’?
  • ‘My Wallet’ does not appear, why is that?
  • I don’t want to give you my card numbers!

• Grocery Offers

  • I just noticed my local grocery store popped up on the app. Tell me more!
  • How do I use GetUpside to get cash back on my grocery store trip?
  • Does the grocery offer expire in 4 hours, the same as gas offers?
  • How much money will I earn back from groceries?
  • I was at the grocery store and the person at the register wouldn’t give me my cash back!

• Restaurant Offers

  • How do I use GetUpside to get cash back at restaurants?
  • How long do I have to use a restaurant offer?
  • How do restaurant offers work?
  • Why can’t I get the cash back offer taken directly off my bill at the restaurant?
  • Do referral bonuses apply to only gas purchases?

• Payment & Receipts

  • One transaction per offer
  • Prepaid receipts not eligible as proof of purchase
  • What payment methods are accepted?

• Referral Bonuses

  • What is GetUpside's referral program? How does it work?
  • My promo code isn't working - what can I do?
  • How do I share my referral link via email, social media apps, or other chat apps?
  • Can I print flyers/cards to advertise my referral code?
  • How do I apply a promo code?

• GetUpside availability

  • Where is GetUpside available?
  • What mobile platforms do you support?