Not to worry! First and foremost, please know that your GetUpside balance isn't gone. We don't delete funds from the app, so your earnings aren't lost! Trouble-shooting your account depends on the type of account you have. Since you can sign up for GetUpside with either Facebook, Google, or email, the trouble-shooting is a little different for each type.
Have you changed your Facebook email recently? Remember if you change those credentials, your GetUpside login will change, too! For more info on Facebook-based GetUpside accounts, please check out our page here.
First, try clearing your cache! You can do so by tapping Settings > Apps > Select app> Clear data
If that doesn't work, try updating your Google Play Services, and that should in turn update the app and clear up the issue!
Make sure both your phone's operating system is updated and you're using the latest version of the app! You can either update the app, or delete and reinstall GetUpside to get to the latest version.