The picture of my receipt was denied. How do I resubmit it? – GetUpside

There are two ways to resubmit a receipt, depending on why your receipt was rejected:

For receipts denied due to missing information or a blurry photo:

Go to Menu >> History and find the offer with the issue.
Click on the offer that was denied, then click on either the gas offer or the GetUpside Credit offer to see more details.
At the bottom of the next screen, you'll see the option to resubmit your receipt or send us a message. Click Resubmit Receipts.
Follow the prompts and send the new picture on its way!

For receipts denied due to wrong time stamp or wrong location:

Follow the prompts above, but click on Send Us a Message instead of Resubmit Receipts as our support staff will need to review your offer/receipt.

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Date Votes

Liz C March 09, 2018 21:32

Btw - you can find your missing offers by click Left Nav -> History

Once you select the offer you want to resubmit a receipt for, click on it, then click "Tap to learn more" next to "1 issue found" - that will pull up the screen you see above and you can resubmit or send a message.

[jc]

Edited by Liz C March 09, 2018 21:32

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