GetUpside

• Using GetUpside

  • App Basics

    • How do I use GetUpside?
    • How does checking in work?

  • General FAQ

    • Where is GetUpside available?
    • What mobile platforms do you support?
    • How long does it take for me to earn cash back from my offer?
    • Can I use GetUpside with gas station rewards (like cards and coupons)?
    • How much time do I have to make my purchase after I claim an offer?
    • I claimed an offer, but didn’t earn anything. What happened?
    • The picture of my receipt was denied. How do I resubmit it?
    • How do you keep my GetUpside balance secure?
    • Are there fees associated with cashing out?
    • How do I get my GetUpside cash sent to PayPal?
    • What is a digital gift card? How do I use it?
    • I cashed out! Where is my gift card? 
    • I bought a Groupon, how do I get my cash back?
    • What are community guidelines and how do they affect my usage of the app?
    • Wait! Does GetUpside sell my information?
    • What are the user Terms & Conditions?
    • How can I contact GetUpside?

  • Gas Offers

    • Why are gas offers lower than usual right now?
    • How many gallons is a GetUpside offer valid for?
    • How can I see the address of a gas station before I claim an offer? And then does the app direct me on how to get there?
    • How many purchases can I make with an offer?
    • Why do I need to claim the offer before I make my purchase?
    • Wrong gas price: The price is different at the pump than in the app
    • Can I earn cash back from convenience store purchases, car washes, and other services?

  • Check In

    • What is Check In?
    • What is the blue lightning badge?
    • How does Check In work?
    • Is Check In available at all gas stations?
    • How do I know if I’ve successfully opted in to using the Check In feature?
    • Can I opt out of Check In at participating gas stations?
    • Will the app alert me when I arrive at the station where I claimed my offer?
    • After I’ve claimed my Check In offer and successfully checked in at the station, how much time do I have to make my purchase?
    • I accidentally made my purchase before checking in at the station. Can I still earn cash back?
    • How does GetUpside find and save my credit cards?
    • Can I pay with form of digital payment?
    • I claimed a Check In offer from the wrong station (across the street). What do I do?
    • I claimed a Check In offer; why haven’t I received my cash back yet?
    • Why do you need my card information for Check In?

  • My Wallet

    • What is 'My Wallet'?
    • How does 'My Wallet' work?
    • How do I access ‘My Wallet’?
    • How do I add a new card to ‘My Wallet’?
    • How do I remove a card from ‘My Wallet’?
    • How many cards can I add to ‘My Wallet’?
    • ‘My Wallet’ does not appear, why is that?
    • I don’t want to give you my card numbers!

  • Grocery Offers

    • I just noticed my local grocery store popped up on the app. Tell me more!
    • How do I use GetUpside to get cash back on my grocery store trip?
    • Does the grocery offer expire in 4 hours, the same as gas offers?
    • How much money will I earn back from groceries?
    • I was at the grocery store and the person at the register wouldn’t give me my cash back!

  • Restaurant Offers

    • How do I use GetUpside to get cash back at restaurants?
    • How long do I have to use a restaurant offer?
    • How do restaurant offers work?
    • Why can’t I get the cash back offer taken directly off my bill at the restaurant?
    • Do referral bonuses apply to only gas purchases?

  • Payment & Receipts

    • One transaction per offer
    • Prepaid receipts not eligible as proof of purchase
    • What payment methods are accepted?

  • Referral Bonuses

    • What is GetUpside's referral program? How does it work?
    • My promo code isn't working - what can I do?
    • How do I share my referral link via email, social media apps, or other chat apps?
    • Can I print flyers/cards to advertise my referral code?
    • How do I apply a promo code?

• Your Account

  • Consumer Privacy

    • Privacy Policy
    • Submit a Privacy Request

  • Account issues

    • I logged in and my money's gone! What happened?
    • I'd like to reset my password.
    • I've forgotten my password.
    • I'd like to change my email address on file.

• Troubleshooting

  • App issues

    • "Device not compatible" error message in Google Play Store