Upside

• Using Upside

  • General FAQ

    • How do I use Upside?
    • I bought a Groupon, how do I get my cash back?
    • How much time to I have to make my purchase after I claim an offer?
    • How long does it take for me to earn cash back from my offer?
    • Can I use Upside with other promotions (like rewards cards and coupons)?
    • I claimed an offer, but didn’t earn anything. What happened?
    • How do I get my Upside cash sent to PayPal?

  • Gas Offers

    • How can I see the address of a gas station before I claim an offer? And then does the app direct me on how to get there?
    • How many purchases can I make with an offer?
    • Why do I need to claim the offer before I make my purchase?
    • Wrong gas price: The price is different at the pump than in the app
    • What is Upside credit? How do I use it?
    • What types of items are excluded from convenience store purchases?

  • Grocery Offers

    • I just noticed my local grocery store popped up on the app. Tell me more!
    • How do I use Upside to get cash back on groceries?
    • Does the grocery offer expire in 4 hours, the same as gas offers?
    • How do grocery offers work?
    • I was at the grocery store and the person at the register wouldn’t give me my cash back.
    • Why didn’t I get Upside Credit back from my grocery offer?

  • Payment & Receipts

    • 1 gas receipt accepted per offer
    • Prepaid receipts not eligible as proof of purchase
    • Cash payments and gift cards not eligible for Upside offers

  • GasForGood

    • As I was cashing out, I saw that I can donate my earnings. Where can I donate?
    • I’d like to donate to more than one of the charities listed. How do I do that?
    • What if I don’t want to want to donate all of my earnings?
    • What if I’d rather donate my earnings to a different organization than what is listed?
    • I work for a charity, how can my organization join?
    • I received a referral code from one of the charities listed. How do I enter the code to donate?
    • When are donations made?

  • Referral Bonuses

    • What is Upside's referral program? How does it work?

  • Upside availability

    • Where is Upside available?
    • What mobile platforms do you support?

• Your Account

  • Account issues

    • I'd like to reset my password
    • I've forgotten my password
    • I'd like to change my email address on file
    • I'd like to delete my account

• Troubleshooting

  • App issues

    • "Device not compatible" error message in Google Play Store